Application Support Engineer

At Digicel Pacific, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you can operate effectively in a fast-paced digital industry and meet the desired requirements; then we would like to hear from you.

The Application Support Engineer is mainly responsible for the timely and proper running of Products Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.

Main Duties/ Responsibilities

• Planning and delivering software platforms used across multiple products and organizational units.
• Investigate & Analyze & Troubleshoot reported issues – providing workarounds if possible
• Coordinate with vendors to fix issues as required on Products and Billing Application
• Perform final products testing and ensure that products meet the business requirements
• Plan and prepare product rollout based on business requirements
• Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems.
• Ensure timely delivery for new product development, setup and testing
• Responsible for overall Products platform (Production, Test, Upgrades)
• Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA).
• Performs other duties as assigned by Managers or Team Leaders
• Work in a scheduled roster
• Perform any other ad-hoc tasks related to the department.

Academic qualifications and/or experience required for this role

• University Qualification in Information Technology/ Computer Science/Project Management
• Solid technical background with understanding and/or hands-on experience in Telecommunications and Web technologies
• Knowledge in Oracle Sql, Unix/Linux, Shell Scripting, XML is desirable
• Knowledge of quality and service assurance and Call Centre operations
• Knowledge of Project Management
• Strong Communication skills
• Able to work on own initiative and also in team environment
• Ability to manage, coordinate and supervise multiple service providers and contractors

Visit Digicel’s Careers Page @ https://careers.digicelpacific.com/ to express your interest in this role no later than 31st December 2024. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications plus a minimum of three samples of recent design work, campaigns or creative assets. Should you have any queries, please direct this to the recruitment team via iwanttowork@digicelpacific.com

Digicel Central Resources Fiji (PTE) Limited is an Equal Opportunity Employer