Application Support Engineer

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated Application Support Engineer to join our Technical Team at the Digicel Khalsa office, reporting to the Head of Billing & Products. This is an exciting opportunity to be part of our growth and innovation!

The Application Support Engineer is mainly responsible for the timely and proper running of Billing IN Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.

Core responsibilities:  

• Performance tuning and analysis for performance-related issues
• Be detail-oriented having extensive integration and server-side administration experience
• Providing timely and professional support within the Service Desk.
• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
• Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems
• Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA)
• Take an on-call shift for production support out of business hours
• Create/update documentation so customers/employees can try to fix problems themselves and improve the team runbook
• Perform any other ad-hoc tasks related to the department.

Academic qualifications, Experience & Skills required for this role:

• University Qualification in Information Technology/ Computer Science/Project Management

• Minimum of 6-8 years of CSG Singleview, IAT, AMM, IME based software administration experience (must be hands on) administering/implementing Singleview platform.

• Knowledge in SQL/NO-SQL, Linux, Shell Scripting, Perl, TMforum is mandatory
• Diameter, CAP, INAP, Sigtran, SMPP, HTTP, API, JSON experience
• Ability to manage, coordinate and supervise multiple service providers and contractors;
• Knowledge of Project Management
• Strong Communication skills
• Able to work on own initiative and also in team environment

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, May 18, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered.

Digicel (Fiji) Pte Limited is an Equal Opportunity Employer