Applications Support Engineer

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated Application Support Engineer to join our Technical Operations Team at the Digicel Khalsa office, reporting to the Head of Billing & Products This is an exciting opportunity to be part of our growth and innovation!

The Application Support Engineer is mainly responsible for the timely and proper running of Products Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.

Core responsibilities:  

• Planning and delivering software platforms used across multiple products and organizational units.
• Investigate & Analyze & Troubleshoot reported issues – providing workarounds if possible
• Coordinate with vendors to fix issues as required on Products and Billing Application
• Perform final products testing and ensure that products meet the business requirements
• Plan and prepare product rollout based on business requirements
• Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems.
• Ensure timely delivery for new product development, setup and testing
• Responsible for overall Products platform (Production, Test, Upgrades)
• Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA).
• Performs other duties as assigned by Managers or Team Leaders
• Work in a scheduled roster
• Perform any other ad-hoc tasks related to the department.

Academic qualifications, Experience & Skills required for this role:

• University Qualification if any Technological field
• Solid technical background with understanding and/or hands-on experience
• Knowledge of quality and service assurance and Call Centre operations and support
• Knowledge of Project Management
• Strong Communication skills
• Able to work on own initiative and also in team environment
• Ability to manage, coordinate and supervise multiple service providers and contractors

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate! 

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, November 9th, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered. 

Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer