ICT Support Engineer

At Digicel, we are looking for dynamic people to join our growing team. These fantastic opportunities is available and if you have the ability to operate effectively in a fast paced telecommunication industry and meets the desired requirements; then we would like to hear from you!

The ICT Support Engineer will report to the Head of Products & ICT Technical Operations. This role is responsible for delivering technical support and assistance to end-users, ensuring the seamless functioning of the organization's information and communication technology systems. Key duties include troubleshooting hardware and software issues, implementing system upgrades, and providing user training.

Main Duties/ Responsibilities

• Provide frontline support to end-users, addressing technical issues related to hardware, software, and network systems. 
• Offer assistance through various channels, including in-person, phone, email, and remote support tools. 
• Troubleshoot and resolve technical problems, escalating issues when necessary
• Perform routine maintenance tasks on ICT systems, including updates, patches, and system upgrades. 
• Monitor system performance and security to ensure optimal functionality. 
• Collaborate with the IT team to implement and maintain backup and recovery procedures.
• Install, configure, and maintain HPBX, CCTV,WLAN,LAN and WAN  
• Conduct hardware and software inventory management. 
• Collaborate with vendors to resolve hardware and software issues and procure necessary equipment. 
• Assist in the setup and maintenance of network infrastructure. 
• Troubleshoot network connectivity issues and implement solutions. 
• Collaborate with network administrators to optimize network performance. 
• Create and update documentation for troubleshooting procedures, system configurations, and user guides. 
• Provide training to end-users on new technologies and software applications. 
• Implement and enforce security policies and procedures. 
• Stay current on security threats and implement measures to safeguard ICT systems. 
• Ensure compliance with relevant industry regulations and standards. 
• Collaborate with cross-functional teams to address complex technical issues. 
• Communicate effectively with end-users, translating technical jargon into understandable terms. 
• Participate in meetings and contribute to IT strategy discussions.

Academic qualifications, skills and/or experience required for this role

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• Proven experience as an ICT Support Engineer or similar role. 
• Strong knowledge of hardware, software, and network troubleshooting. 
• Familiarity with operating systems, including Windows, macOS, and Linux.
• Firewall configuration and management especially Fortinet firewalls
• Market and customer presentations skills
• Experience with security products like Sentinel One  or any other with be an added advantage.
• Excellent communication and interpersonal skills. 
• certifications such as CompTIA A+, CompTIA Network+, Fortinet professional Certifications, or Microsoft Certified: Modern Desktop Administrator Associate are a plus. 
• Technical proficiency in diagnosing and resolving hardware and software issues.                                                                                            
• Strong analytical and problem-solving skills. 
• Customer-focused with a service-oriented mindset. 
• Ability to work independently and collaboratively in a team. 
• Time management and organizational skills. 
• Passionate in taking challenges and drive to successfully closed the task 
• Team player 

Visit Digicel’s Careers Page @ https://careers.digicelpacific.com/ to express your interest in this role no later than 30th August 2024. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. 

Digicel Central Resources Fiji (PTE) Limited is an Equal Opportunity Employer