IT Application Support Engineer

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated IT Application Support Engineer to join our IT Operations Team at the Digicel Khalsa office, reporting to the Assistant Manager IT Applications. This is an exciting opportunity to be part of our growth and innovation!

The role is responsible for supporting all IT Applications and implementation of any Project/Programs related to IT Applications all Pacific Markets. Responsible for the development, deployment, and maintenance of the organization's IT applications and work closely with other stakeholders to ensure that the applications meet business requirements and provide a high-level user satisfaction.

Core responsibilities:  

• Provide end to end technical support and O&M for Great Plains, Workplace, Pay Global, Hyperion/OEM, ESS, Point of Sale, BroadSoft, Qualtrics, Zendesk, Manage Engine (Ticketing Solution), Ada, Swerve, Madme, Adjust, Workday, Success factor, DocuSign, Peakon and all other application related to IT, HR, CC, Finance, Commercial, Retails & other business departments
• Maintaining an effective retail operation by ensuring proper application, system, monitoring systems & network etc. are in place as required
• Assessing and validating business support systems designs/solutions in consideration of Digicel’ s IT strategy and business objectives
• Managing all project/programs for the implementation of new IT applications as per IT strategy & business objectives
• Custodian and maintaining the roadmap and configuration management process for Digicel’s business support systems.
• Standardisation of support operations for day-to-day support functions, release, change management, Incident management and reconciliation across systems and revenue reporting environments.
• Managing hands on trouble shooting for issues/faults affecting the application layer that have been escalated as persistent and/or causing significant disruption to the designate business.
• Liaising and working with recommended suppliers/vendors as part of assessing new application technologies, releases/upgrades/new systems for Digicel. This may also involve negotiating with supplier/vendors as part of supporting the procurement process.
• KPI reporting (e.g. release/changes, major issues, availability, etc.,) and Budget planning.
• IT Security Improvement: Ensure all systems have are configured as per the company security policy.
• Manage the development and deployment of IT applications across the organization, ensuring that they meet business requirements and provide a high level of user satisfaction.
• Work closely with other stakeholders, such as business analysts, project managers, and IT infrastructure teams, to ensure that applications are integrated and work seamlessly with other systems.
• Collaborate with the business to identify new opportunities for application development and enhancement.

• Develop and manage project plans, budgets, and schedules for application development projects.
• Conduct application audits to ensure compliance, security, and performance standards are met
• Perform basic Hardware/Software/Network troubleshooting and support to assist end users
• Support training and onboarding of end users on new or updated systems

Academic qualifications, Experience & Skills required for this role:

• First/Associate Degree or Diploma in Computer Science or related field
• 3+ years of IT experience working in a telecommunications or similar environment, preferably in the areas of applications systems evaluation, business analysis and business case development, applications development, testing, deployment, configuration management, and ongoing maintenance and technical support.
• Knowledge of SQL and coding will be an added advantage

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, August 10, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered.

Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer