Head of Business Transformation

At Digicel, we are looking for dynamic people to join our growing team. These fantastic opportunities is available and if you have the ability to operate effectively in a fast paced telecommunication industry and meets the desired requirements; then we would like to hear from you!

The Head of Business Transformation will be responsible to work with departments to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organizations, transforming the operations and processes, and improving business performance.

The role will require working with the respective SLTs to analyze and anticipate business challenges and complexities, and their potential implication with transformation, change management and organization design portfolio of efforts to guide a mitigation plan.

The successful candidate shall play a critical role in strategic planning to improve customer experience and driving process simplicity, and recommend change and organizational design solutions, including but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement.

In addition, the Head of Business Transformation will also be tasked with monitoring post-implementation to ensure that the business transformation has been successful and make corrective action plan as needed.

Core responsibilities:

• Conduct in-depth reviews with respective key stakeholders to understand current state business processes, pain points, and goals for improvement.
• Responsible to analyze data to determine where improvements and develop future state customer journey are efficient, effective, and aligned with company strategic objectives.
• Responsible to identify opportunities, develop strategies, and design execution of projects and programs to improve customer experience, productivity, and operational efficiency across lines of business.
• Ensure to simplify business processes by eliminating deviating or underperforming execution variants
• Leverage the process mining tool to achieve process harmonization.
• Lead transformation process and define ongoing playbook as well as cultivate relationships and collaborate with cross-functional teams to drive strategic initiatives.
• Design structured and a targeted change management strategy to build acceptance of change and strengthen adoption of key organizational behaviors and capabilities to drive the desired culture.
• Monitor the progress of each project throughout its life cycle to ensure that deadlines are met, and transformation objectives are achieved.

Academic qualifications, experience and skills required for this role:

• A recognized degree qualification
• Over 10+ years in a senior leadership role
• Experience from working in a multinational environment or consulting firm on Business Transformation programmes, customer experience, value proposition definition, revenue improvement and cost reduction initiatives and innovation initiatives.
• Strong communication, presentation and writing skills
• Strong drive to excel professionally
• Foster an efficient, innovative and team-oriented work environment

Visit Digicel‘s Careers Page @ https://careers.digicelpacific.com/ to express your interest in this role no later than 5pm, 21 September, 2024. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Should you have any queries, please direct this to the recruitment team via iwanttowork@digicelpacific.com

Digicel Central Resources is an Equal Employer Opportunity