Head of Enterprise Products (Fiji Hub)

At Digicel, we are looking for dynamic people to join our growing team. These fantastic opportunities are available and if you have the ability to operate effectively in a fast paced telecommunication industry and meet the desired requirements; then we would like to hear from you! 

We are seeking to hire a highly motivated individual as the Head of Enterprise Products (Fiji Hub). The role reports to the Regional Director Home & Entertainment. The role plays a crucial part in scoping Telstra's product offerings and tailoring them for Digicel Pacific markets, focusing on strategic product planning and customization. While not operationally involved in the different markets, this role drives the successful localization and market penetration of Telstra's products by aligning them with the specific needs and preferences of Digicel's customers in the Pacific region.

Responsibilities:

• Market Analysis: With the market Enterprise team, conduct comprehensive market analysis of Digicel Pacific markets, including customer needs, preferences, and competitive landscape. Identify market gaps and opportunities for Telstra's products within the region.
• Product Scoping: Collaborate with Telstra's product management and development teams to evaluate existing product offerings. Identify suitable products that can be tailored or customized to meet the requirements of Digicel Pacific markets.
• Customization and Localization: Work closely with cross-functional teams to customize and localize Telstra's products for Digicel Pacific. Collaborate with regional stakeholders to tailor features, interfaces, languages, and functionalities to align with the specific needs and preferences of customers in the Pacific region.
• Project Management: Develop and execute project plans for scoping and tailoring Telstra's products. Coordinate with internal teams, including product management, engineering, marketing, and sales, as well as external stakeholders from Digicel Pacific, to ensure timely delivery and successful implementation.
• Stakeholder Engagement: Engage and collaborate with key stakeholders, including executives, product owners, and regional teams from both Telstra and Digicel. Gather requirements, validate solutions, and secure necessary approvals to ensure alignment and successful tailoring of products.
• Training employees on products improvement, products lifecycle and commercial models
• Vendor contracts and partnerships management for new & existing products for markets to sell the products and get required support where needed.
• Performance Monitoring: Monitor the performance and adoption of tailored products in Digicel Pacific markets. Collect customer feedback, analyze usage data, and identify opportunities for product enhancements or modifications. Work with Telstra's product teams to iterate and improve the offering based on market feedback and customer needs.
• Collaboration and Communication: Foster a collaborative environment across teams, promoting open communication, knowledge sharing, and cross-functional alignment. Effectively communicate product updates, strategy, and vision to internal stakeholders and external partners.

To be considered, candidates must demonstrate the following attributes:

• Possess a Qualifications in Business, Telecommunication, Engineering and/or Management and Master's Degree in Business Management & Administration;
• Demonstrated experience in Business Solutions Sales or similar field with over ten (10) years’ leadership experience;
• Strong understanding of telco products and services
• Knowledge of Digicel Pacific markets and their unique requirements
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Strong analytical and market research abilities
• Effective communication and interpersonal skills
• Collaborative and team-oriented mindset
• Ability to navigate complex organizational structures and work with diverse stakeholders

Visit Success Factor’s Careers Page to express your interest for the role no later than 31st May, 2024. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Should you have any queries, please direct this to Rabia Rafiq via email.

Digicel Central Resources Fiji (PTE) Limited is an Equal Opportunity Employer