Senior Cloud Infrastructure Engineer

At Digicel, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meet the desired requirements; then we would like to hear from you!

We are seeking to hire a highly motivated individual in the role of Senior Cloud Infrastructure Engineer to join our Business Solutions Team.

As a Cloud Infrastructure Solution Engineer, you will ensure the uptime and reliability of cloud-hosted solutions while designing and implementing cloud-based solutions tailored to meet customers' business needs. You will also play a crucial role in delivering exceptional cloud services to our clients.

Core Responsibilities:

• Provide technical support to customers utilizing various cloud services such as MS 365, public/private hosting cloud, cloud telephony, and DRaaS.
• Address and resolve customer inquiries, issues, and incidents related to cloud solutions through effective communication via email, chat, or phone.
• Provide technical support to customers utilizing various cloud services such as MS 365, public/private hosting cloud, cloud telephony, and DRaaS.
• Address and resolve customer inquiries, issues, and incidents related to cloud solutions through effective communication via email, chat, or phone.
• Share technical knowledge with customers, assisting them in understanding and utilizing cloud services effectively.
• Offer guidance on best practices for implementing and optimizing cloud solutions.
• Create and maintain documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Ensure thorough documentation of support processes and procedures.
• Collaborate with development and engineering teams to escalate and resolve complex technical issues.
• Provide feedback to improve the usability and functionality of cloud services.
• Conduct training sessions for customers and internal teams on cloud solution usage and troubleshooting techniques.
• Stay updated on the latest features and updates of the cloud platform.
• Take ownership of managing cloud services such as M365, Azure, private cloud, AWS, and others, ensuring optimal performance and reliability.
• Supervise and maintain VMware environments and Infrastructure as a Service (IaaS) platforms, ensuring smooth operation and resource optimization.
• Manage colocation infrastructure to ensure reliability, security, and performance.
• Oversee and maintain disaster recovery (DR) infrastructure to ensure business continuity and data protection.

Academic qualifications, Experience & Skill a required for this role:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as an ICT Support Engineer or similar role.
• Strong knowledge of hardware, software, and network troubleshooting, especially in MS 365, Cloud PBX, Cloud CCTV, and DRaaS cloud services.
• Familiarity with operating systems, including Windows, macOS, and Linux.
• Certifications such as Microsoft Certified, Azure, M365, AWS, VMware/VEEAM certified are desirable.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills for working with cross-functional teams and stakeholders.
• Technical proficiency in diagnosing and resolving hardware and software issues.
• Time management and organizational skills.
• Passionate about overcoming challenges and driving successful outcomes.

Express your interest in the above role via Digicel’s Careers Page @ https://careers.digicelpacific.com/, no later than 5pm Wednesday, 22 May 2024. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via email will not be accepted.

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer