Service Delivery Engineer

Service Delivery Engineer

We are seeking to hire a highly motivated individual in the role of Service Delivery Engineer to join our Technical Team in Central reporting to the Team Leader Field Operations.

As the Service Delivery Engineer, you will be responsible for installation, configuration and troubleshooting of ICT/ ISP and satellite.

Core Responsibilities:

• Configure and install all ICT equipment’s (RF links, fibre and satellite equipment) and unwired modems on customer premises.
• Troubleshoot link faults, hardware (links, router, switches, camera, satellite, HPBX equipment) on both tower and client end and unwired faults such as speed, signal issue or hardware for customer.
• Ensure all KPIs are met on monthly basis and strive to streamline processes and delivery of services in smarter way.
• Liaise with equipment suppliers and maintenance contractors to ensure set timelines are adhered to.
• Ensure standard procedures are followed at all times.
• Compile and submit reports to your supervisor within the expected timeframe.

Academic qualifications, Skills & Experience required for this role:

• A diploma in telecommunications/electronics
• At least three (3) years’ experience in a similar role.
• Good knowledge on ICT equipment’s, HPBX, satellite installation and maintenance of microwave transmission systems.
• Proven experience in structured cabling.
• Thorough understanding of DC and AC power systems.
• Good interpersonal and communication skills
• A group 2 driver’s license.
• Ability to work unsupervised and handle multiple priority assignments simultaneously.