Technical Operations Manager

This is senior position and responsible for day to day operations & maintenance of the network which covers everything apart from projects & field related activities. This role aim to create depth in operations department and guidance to ensure network O&M activities are done as per SOPs.

Core Responsibilities:

• Lead the network operations support to ensure network operational KPIs target are met
• Oversee all facets of network operations including broadband services and support infrastructure for Telecom (2G, 3G & LTE), ISP (LTE & 5G) & ICT (P2P, M2MP & FTTx) networks
• Build a Technical team for stable network operations.
• Maintain local vendor relationship for Telecom, ISP and ICT services networks operations
• Work with Project, business and other teams to ensure network monitoring, escalations and resolution are done within agreed timelines
• Plan and ensure operational activities are done within budgeted OPEX
• Plan and work with business automation team to automate any reoccurring operational tasks to achieve efficiencies
• Responsible for management level operational KPIs reporting
• Plan and develop technical policies & SLAs.
• Ensure business continuity plans are updated & followed

Functional Skills

• Understanding of Operator setup and operational details
• Ability of motivate and direct staff as well as communicate effectively at all levels of the organization.
• Detail-oriented, with strong organizational and analytical skills.
• Ability to coach and mentor employees for improved performance.

• End to end understanding of the network design, build and operations process and network components.

• Strong analytical skills are required to address complex issues.
• Contracting & negotiations skills.

Academic qualifications, experience and skills required for this role:

• A Bachelor’s or Master’s Degree in Electronics and Telecommunications, or equivalent.
• More than 10 years of experience in Telecom field with more than 3 years of management experience.