Temp Call Center Agents

At Digicel, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meets the desired requirements; then we would like to hear from you!

Core Responsibilities:

• Conducting calls for information collection.
• Confirming accuracy and completeness of the information provided by customers
• Handling all customer information with the utmost confidentiality and adhere to privacy policies and regulations to protect sensitive data.
• Entering and updating information in the company's database.
• Maintaining detailed records of all interactions with customers, including the information collected, any issues encountered, and the resolutions provided.
• Reporting any system or procedural issues that may impact the information collection and verification process to supervisors or relevant departments.
• Offering feedback on the information collection and verification processes to help improve systems and procedures.

Academic qualifications, Experience & Skill a required for this role:

• Minimum of 1 year experience in a customer service role.
• Computer literacy is essential.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work well under pressure.
• Telecommunication experience.

Express your interest for the above role via Digicel’s Careers Page @ https://careers.digicelpacific.com/, no later than 5pm Sunday, 8 September 2024.  All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted.

Digicel (Fiji) Pte Limited is an Equal Opportunity Employer.