Customer Care Outbound Agent

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated individual to join our Customer Care Team at our head office, reporting to the Customer Care Manager. This is an exciting opportunity to be part of our growth and innovation!

The Temporary Outbound Agent will be required to conduct outwards calls to individuals and organizations on payment reminders and promotional offers. They will also be able to liaise with stakeholders on recommending increased benefits, handling queries, complaints with escalation when required.  

Core Responsibilities: 

• Deliver quality calls and meet set target daily by reporting back to line managers (Job Knowledge and Call Quality)
• To deliver prepared sales scripts to persuade potential & existing customers for either payment reminders or purchase a product
• Obtain possible customer leads, information & follow up on initial contacts
• People - To attend all QA/TL monthly reviews to enhance quality of calls, job knowledge on calls and effectively troubleshoot on all customer queries
• Should have the ability to multitask between Outbound and Inbound responsibilities
• Work closely with Customer Care for NPS customer call backs weekly.
• Conduct outward high-quality delivery of payment reminders and promotional offers with 100% accuracy

Academic qualifications, Experience & Skills required for this role:

Education

• Grade 12 qualification level or higher
• Computer Literacy is essential

• Telecommunication or Computer Science certification also required.

Experience

• Minimum of 1 year experience in a customer services environment

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecommunication experience
• Database Administration skills
• Strong problem-solving skills

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Friday, September 25, 2026! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Digicel (Tonga) Pte Limited is an Equal Opportunity Employer