Applications Support Engineer

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Date: Nov 13, 2023

Location: Suva, FJ

Company: Digicel Pacific

The Application Support Engineer is mainly responsible for the timely and proper running of Billing IN Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.


Core Responsibilities:


  • Performance tuning and analysis for performance-related issues
  • Be detail-oriented having extensive integration and server side administration experience
  • Providing timely and professional support within the Service Desk.
  • Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
  • Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems
  • Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA)
  • Take an on-call shift for production support out of business hours
  • Create/update documentation so customers/employees can try to fix problems themselves and improve the team runbook
  • Perform any other ad-hoc tasks related to the department.


Academic qualifications, experience and skills required for this role


  • University Qualification in Information Technology/ Computer Science/Project Management
  • Minimum of 6-8 years of CSG Singleview, IAT, AMM, IME based software administration experience (must be hands on) administering/implementing Singleview platform.
  • Knowledge in SQL/NO-SQL, Linux, Shell Scripting, Perl, TMforum is mandatory
  • Diameter, CAP, INAP, Sigtran, SMPP, HTTP, API, JSON experience
  • Knowledge of quality and service assurance
  • Knowledge of Project Management
  • Strong Communication skills
  • Able to work on own initiative and also in team environment

Job Segment: Project Manager, Quality Assurance, Service Desk, Technical Support, Computer Science, Technology, Customer Service

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