Applications Support Engineer

The Application Support Engineer is mainly responsible for the timely and proper running of Billing IN Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.

Core Responsibilities:

• Performance tuning and analysis for performance-related issues
• Be detail-oriented having extensive integration and server side administration experience
• Providing timely and professional support within the Service Desk.
• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
• Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems
• Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA)
• Take an on-call shift for production support out of business hours
• Create/update documentation so customers/employees can try to fix problems themselves and improve the team runbook
• Perform any other ad-hoc tasks related to the department.

Academic qualifications, experience and skills required for this role

• University Qualification in Information Technology/ Computer Science/Project Management
• Minimum of 6-8 years of CSG Singleview, IAT, AMM, IME based software administration experience (must be hands on) administering/implementing Singleview platform.
• Knowledge in SQL/NO-SQL, Linux, Shell Scripting, Perl, TMforum is mandatory
• Diameter, CAP, INAP, Sigtran, SMPP, HTTP, API, JSON experience
• Knowledge of quality and service assurance
• Knowledge of Project Management
• Strong Communication skills
• Able to work on own initiative and also in team environment