Credit & Collections Executive

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated Senior Credit & Collections Executive to join our Finance Team at the Digicel Nabua office, reporting to the Team Leader Credit & Collections. This is an exciting opportunity to be part of our growth and innovation!

The Credit & Collections Executive is responsible to contribute to the reduction of aged debt for the company by collecting overdue debts from the customers and proposing adjustments if required for any incorrect billings.

Core responsibilities:  

• Engage with assigned customers at the start of each month to confirm receipt of bills and verify that all charges are correctly reflected.
• Proactively reach out to customers with outstanding accounts through calls, emails, messages, and other approved communication methods.
• Ensure collections meet or exceed targets set by management.
• Provide collection support to other assigned HUB markets.
• Address all customer queries/issues causing non-payment, escalating as necessary to appropriate teams/departments.
• Arrange, seek approvals, and ensure adherence to payment arrangements, following up continuously with the customer.
• Provide commentaries on aged debt accounts and engage in regular discussions with customers to secure payments.
• Submit disconnection requests for accounts with no payment updates and, if required, prepare legal claims with proper approvals.
• Deliver collection updates with detailed comments for accurate reporting on weekly and monthly basis.
• Use advanced Excel skills for reconciliation and analysis of customer accounts as needed.
• Foster smooth communication and workflows, particularly with departments providing or receiving critical information.
• Ensure all collection activities adhere to laws, regulations, and company policies, maintaining confidentiality and ethical standards.
• Perform other tasks and responsibilities as assigned to support the team and organization.

Academic qualifications, Experience & Skills required for this role:

• Previous experience in similar role will be an added advantage
• Diploma in Accounting or related field
• Ability to communicate with customers and attend their queries efficiently
• Demonstrated ability to work pro-actively and on own initiative
• Proven ability to work under pressure & to achieve targets
• Must be a good team player
• Passion for employee development
• Strong interpersonal, written and verbal communication skills
• MS Office Suite

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, April 27th, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered.

Digicel (Fiji) Pte Limited is an Equal Opportunity Employer