Customer Care Agent

At Digicel Pacific, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meets the desired requirements; then we would like to hear from you!

We are seeking to hire a highly motivated individual in the role of Customer Care Agent to join our customer care Team based at our Head Office in Suva and will be reporting to the Customer care team leader.

As the Customer care Agent, you will be responsible to handle inbound & outbound phone calls while adhering to the quality of standards. Effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behaviour.

Core Responsibilities:

• Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
• Promptly deal with Customer queries, complaints and requests with minimal escalation; via email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
• Follow set communication guidelines in addressing the needs and problems faced by customers.
• Build positive work relationship with customers to enhance the image and public perception of a company
• Conduct outbound calls to customers to promote new products and services.
• Oversee the timely management of outgoing calls
• Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
• Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.

Academic qualifications, Skills & Experience required for this role:

• At least 2 years’ experience in a Customer Service position.
• Good interpersonal and communication skills.
• Previous customer service experience preferably in a Call Centre, Travel or Hospitality.
• Strong verbal and written communication, & interpersonal skills – with fluency in English and preferably Fijian or Hindi is an added advantage.
• Excellent typing skills and knowledge of Microsoft Word, Excel and Email programs.
• Sound problem-solving skills to find the root cause of customer issues.

Express your interest for the above role via Digicel’s Careers Page @ https://careers.digicelpacific.com/, no later than 5pm Saturday 3 October 2026  All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted.

                                   Digicel Fiji (PTE) Limited is an Equal Opportunity Employee