NOC Engineer

A NOC is a centralized location where NOC Engineers can directly support the efforts of remote monitoring and management of all network nodes. This role will report to NOC Manager and will be based in Digicel Khalsa Office.

 Core Responsibilities:

• Monitor & provide first and second level support for the entire Digicel Pacific network 24/7, allowing a NOC Engineer to work with relevant teams in quickly fixing network issues before they have a major impact on customers.
• One of the main objectives of the job is to continuously maintain the efficient operation of the Digicel Pacific (PNG and Fiji Hub) network by monitoring, acknowledging and investigating all faults which occur on the network. First and second line support is provided for all network nodes (local & international), internal customers and external customers.
• Complete network monitoring, analysis, reporting and level 1 and 2 troubleshooting for Digicel markets in PNG, Fiji, Nauru, Vanuatu, Tonga and Samoa.
• Financial and administration support for Fiji market (Technical Operations).

Academic qualifications, experience and skills required for this role

• Qualification or Professional Certification in Electrical/Electronic Engineering or Information System or Computer Science or Tertiary Level Physics/Mathematics or IT or Networking or Routing/Switching or similar fields.
• Knowledge and experience in networking, CS, IS, IT, ICT, telecommunications and power systems. Experience in the telecommunications sector and experience in dealing with a diverse customer base will be added advantage.

• Enthusiastic.
• Good communication skills
• Professional.
• Reliable.
• Able to handle a high-volume workload.
• Consistently meet daily work requirements (including customer support, 1st level technical support, and response time and company SLA’s).