Quality Assurance Manager

At Digicel Pacific, we are looking for dynamic people to join our growing team. These fantastic opportunities are available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meet the desired requirements; then we would like to hear from you!

Quality Assurance Manager

We are seeking to hire highly a motivated individual as a Quality Assurance Manager to be based in Suva reporting to the Head of Consumer. This role is responsible for leading the development, implementation, and continuous improvement of quality assurance strategies across the Consumer Operations. This role ensures that customer-facing processes, products, and services meet established standards of excellence and regulatory compliance, contributing to enhanced customer satisfaction and operational efficiency.

Core Responsibilities:

• Develop and maintain QA frameworks, policies, and procedures aligned with industry best practices and company objectives.
• Lead quality audits and assessments across consumer operations including customer service, sales, and support functions.
• Monitor and analyse performance metrics to identify trends, gaps, and opportunities for improvement.
• Collaborate with cross-functional teams to implement corrective actions and process enhancements.
• Ensure compliance with telecommunications regulations and internal standards.
• Manage training programs, provide coaching and performance management.
• Drive a culture of continuous improvement and customer-centricity within the Consumer Team.
• Prepare and present quality reports and insights to senior management.
• Support the rollout of new products and services by ensuring quality standards are met during testing and launch phases.

Academic qualifications, Skills & Experience required for this role:

• Bachelor’s degree in Business Administration, or a related field.
• Minimum 3 years of experience in quality assurance, preferably within the telecommunications or consumer services sector.
• Proven leadership experience in managing QA teams and driving quality initiatives.
• Strong understanding of customer experience metrics and quality standards.
• Excellent analytical, communication, and problem-solving skills.
• Strategic thinking and attention to detail
• Strong leadership and team management
• Customer-focused mindset
• Data-driven decision-making

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Saturday, December 13 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer