Service Delivery Engineer

At Digicel Pacific, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meet the desired requirements; then we would like to hear from you!

We are seeking to hire a highly motivated individual in the role of Service Delivery Engineer to join Technical Team based at the Khalsa Office, reporting to the Team Leader

Core Responsibilities:

• Responsible for installation, configuration and troubleshooting of ICT/ ISP and Sky Pay TV.
• Configure and install all ICT equipment’s (RF links, fibre and satellite equipment) and unwired modems on customer premises.
• Troubleshoot link faults, hardware (links, router, switches, camera, satellite, HPBX equipment) on both tower and client end and unwired faults such as speed, signal issue or hardware for customer.
• Ensure all KPIs are met on monthly basis and strive to streamline processes and delivery of services in smarter way.
• Liaise with equipment suppliers and maintenance contractors to ensure set timelines are adhered to.
• Ensure standard procedures are followed at all times.
• Compile and submit reports to your supervisor within the expected timeframe.

Academic qualifications, Experience & Skill a required for this role:

• A Bachelor’s degree or Trade Diploma in Telecommunication, Electronics/Electrical Engineering
• At least three (2) years’ experiences in a similar role.
• Good knowledge on ICT equipment’s, HPBX, satellite installation and maintenance of microwave transmission systems.
• Project coordination and time management.
• Ability to work at heights.
• Customer service and communication skills.
• Problem-solving and analytical thinking.
• Proven experience in structured cabling.
• Thorough understanding of DC and AC power systems.
• Good interpersonal and communication skills.
• A group 2 driver’s license (manual).
• Ability to work unsupervised and handle multiple priority assignments simultaneously.

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Saturday, August 9th, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer