Team Leader - Payment System

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you! 

We are currently seeking a highly motivated Team Leader - Payment System to join our IT Operations Team at the Digicel Khalsa office, reporting to the Manager – Payment System. This is an exciting opportunity to be part of our growth and innovation!

The role involves working closely with the various cross functional teams across Pacific Group, vendors/suppliers to maintain an effective Payment System Operation & implementation of the IT projects, programs and strategies as per the direction & strategy from IT department aligned with organization goal & directives. 

Core responsibilities:  

• Responsible for managing Operation, Projects & programs for EVD (Telepin), Payment System (MyCash), SIM Registration, Diaspora related applications (IMT & International Top Ups etc.), AML & other application/system under this portfolio
• Manage customer & business queries coming through helpdesk/directly & provide effective solution
• Vendor & 3rd party management for any operational issues, Projects/Programs, Change Requests, system maintenance or upgrade on required platforms
• Mediate and support Business team to generate reports as and when required
• Available to work off hours during maintenance or outages
• Work on projects and configure new request based on business requirements
• Coach and mentor team members
• Attend meetings, trainings or seminars
• Develop and execute company policies
• Support cross-functional investigations with a clear focus on the identification and resolution of root causes
• Maintaining applications as per Telstra security guidelines & supporting audits
• Keep track of all the Operational tasks, projects/initiates and day to day action items
• Regular & effective reporting of Operational KPIs, Projects, Programs & initiatives by department
• Support in Capex and Opex planning for Change/Projects & new initiatives
• Effective relation & Managing Vendors, 3rd party and cross functional teams
• Creating Resilient & Empowered Team, Positive Work Environment & High performing team with limited supervision
• Own Continual Improvement within the team and constantly strive to eliminate issues, mitigate risks, increase automation, optimize service/team performance and improve efficiency
• Training & Guidance to team members to bring more efficiency in the work

Academic qualifications, Experience & Skills required for this role:

• Professional Degree with 5+ Years of IT Industry Experience
• Deep knowledge in Topup & Payment Systems, domestic/international payments, FX, AML, treasury, reconciliation, and compliance
• Strong grasp of software engineering principles across Unix/Linux/Windows, version control, and office tools

• Skilled in web technologies: HTML, CSS, JavaScript, PHP, SQL
• Solid understanding of testing, operational acceptance, and service management

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, August 10, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications—no hard copies or emails will be considered. 

Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer