Temporary Outbound Agent - World Food Program

At Digicel Pacific, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meet the desired requirements; then we would like to hear from you!

We are seeking to hire a highly motivated individual as a Temporary Outbound Agent – World Food Program to be based here in Nuku’alofa, Tonga and be part of our Customer Care Team. This role will support the in-house call centre setting up for World Food Program. Agents will assist in collection of raw data and adhere to report process.

Core Responsibilities:

• Conduct four (4) representative, cross-sectional household surveys across the other Pacific Islands to provide data on household food security, household access to food, markets, health services and other essential needs.
• 400 interviews to be collected in shortest timeframe possible from these countries.
• The call center will apply a random digit dialing approach from the subscriber database available in country.
• To collect an additional round of Data for Digicel Markets.
• "Standard work hours" are 8:00 to 17:00 (local time) Monday through Friday, excluding designated holidays.

Minimum Academic qualifications, Skills & Experience required for this role:

• Successful completion of Form 6 or any relevant tertiary qualification
• At least some working experiences in a similar capacity within a call centre.
• Well-mannered with good command of both English and Tongan
• Fast thinker and good problem-solving skills
• Good listener and attention to details
• Highly organized and efficient

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out apply by 5:00pm Monday, 15 June, 2026! Be sure to attach your cover letter, the latest version of your resume, 2 referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Attention all application to Mr. Viliami Lopeti, Digicel Tonga Limited, Nuku’alofa OR Email your application to Viliami.Lopeti@digicelpacific.com. Incomplete and late application(s) will be not be accepted.