MFS Administrative Executive

At Digicel Pacific, we are looking for dynamic people to join our growing team. This fantastic opportunity is available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meets the desired requirements; then we would like to hear from you!

Mobile Financial Services (MFS) Administrative Executive

We are seeking to hire highly motivated individuals as a Mobile Financial Services (MFS) Administrative Executive to join our Mobile Financial Services team.

This role will be based at the Apia Office reporting to the Mobile Financial Services Lead. The role focuses on supporting MyCash Agent operations from a back-office perspective, as well as handling reconciliations and financial management, while delivering data analysis and insights across the MFS business, including transaction trends, revenue line performance, and product usage. This role manages internal agent relationships, but does not manage external agent relationships, which is handled by the MFS Distribution Executive.

Core Responsibilities:

Back-Office Administrative Support

• Provide administrative and operational support for internal Digicel MyCash agent processes.
• Maintain accurate records of agent data, documentation, and system updates.
• Support internal workflows related to agent accounts, transactions, and service requests.

Reconciliations & Financial Management

• • Perform regular reconciliations for internal agent accounts, transactions, and balances.
  • Investigate and resolve discrepancies in a timely manner.
  • Support month-end and periodic financial reconciliation processes related to MFS.
  • Assist in maintaining financial integrity across agent-related and MFS transactions.

MFS Reserve Funds Oversight

• • Monitor and track Digicel MyCash reserve funds to ensure accuracy and adequacy.
  • Support reconciliation and reporting of reserve balances.
  • Assist in ensuring proper controls and compliance over reserve fund management.
  • Liaise with Finance to ensure alignment between system balances and financial records.

Data Management and System Support

• • Ensure all agent and transactional data is accurately captured and maintained in systems.
  • Perform data validation, reconciliations, and routine system checks.
  • Assist in resolving system-related administrative issues.

Compliance and Process Control

• • Ensure all processes align with Digicel MyCash policies and regulations.
  • Support audits and maintain proper documentation.

Operational Coordination

• • Liaise with internal Teams to resolve operational issues.
  • Support process improvements and implementation of new initiatives.

Performance Monitoring

• • Monitor operational metrics and flag inconsistencies.
  • Provide insights to support decision-making.

Academic qualifications, Experience & Skill a required for this role:

Education

• • A tertiary qualification in Finance, Accounting, Finance or Business Administration.

Experience

• • Two (2) years of experience in financial services or operations support preferred.
  • Experience in reconciliations, reporting, or data analysis is desirable.

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Express your interest for the above role via Digicel’s Careers Page @ https://careers.digicelpacific.com/ no later than 5pm Monday 27th July 2026.  All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page.

Hard copy applications or applications sent via emails will not be accepted.

Digicel (Samoa) Limited is an Equal Opportunity Employer